Texas Neighborhood Services

About

Our Mission
Our mission is to identify and aid in the minimizing the factors of poverty by delivering assistance in the form of services that are responsive to the needs of the community we serve.

We accomplish this mission through our utility assistance, short term rental assistance and
poverty reduction programs.

Vision Statement
We envision a world where our impact on social and economic factors for the communities we serve, improves their situation. Our vision is to assist those in need with the resources we have on a temporary basis. The goal being those we serve no longer needing our services and being able to live without our assistance.

Core Values
Texas Neighborhood Services (TNS) core values are our guiding principles that dictate behavior and action. The following core values communicate to TNS staff the organizational expectation of excellence in service delivery for each and every staff member:

We create value for our customers, stakeholders, and communities by providing quality and exceptional customer service in all that we do and the way in which we do it.
We are committed to being responsive, flexible, and innovative in delivering results and meeting our challenges.
We work together as a team with each person contributing to his or her full capabilities.
We are committed to the highest standard of ethics and integrity and do not compromise on quality.
Our interactions with all customers, investors, suppliers, governments, and the general public must reflect the high standards we profess.
We respect all individuals, co-workers, customers, and stakeholders.
We cultivate a sense of pride in ourselves as a company and in our work.
Second-best is simply not good enough.